Returns Policy

HomeReturns Policy

Effective Date: September 12, 2026

Company Information

LALONE CAPITAL INC

Address: 9171 WILSHIRE BLVD STE500B22 BEVERLY HILLS, CA 90210

Email: service@lalone‑capital.com

Website: https://lalone‑capital.com/

Thank you for shopping with LALONE CAPITAL INC. This Returns Policy outlines the terms and procedures for returning furniture items purchased via our website. Our standard processing and delivery period after payment confirmation is 15‑30 business days, excluding weekends and public holidays. By placing an order with us, you agree to abide by this Returns Policy, which complements our Terms of Service.

1. Return Eligibility & Timeframe

You may submit a return request via email within 30 calendar days from the date your furniture order is delivered. Return requests submitted after this 30‑day window will not be accepted. All return requests must include your valid order number.

To qualify for return, items must meet all of the following conditions:

  • The furniture must remain unused and free of stains, scratches, pet damage, improper assembly damage, or signs of wear‑and‑tear.
  • Items should preferably remain unassembled; if assembled, the product must show zero damage and retain full resale value.
  • Original packaging, user manuals, hardware and all included accessories must be returned together with the product.
  • Proof of purchase (order confirmation) must be provided upon request.

2. Non‑Returnable Items

The following categories of furniture cannot be returned or exchanged unless the item arrives defective or damaged due to our shipping error:

  • Custom‑made, personalized, custom‑sized furniture manufactured per your specifications.
  • Products marked “Final Sale” or clearance items on product pages.
  • Items damaged by customer misuse, incorrect installation, accidents, or normal household wear‑and‑tear.

3. Damaged, Defective or Incorrect Deliveries

Please inspect your furniture thoroughly upon delivery. If you receive damaged, defective, or incorrectly shipped merchandise, you must contact our support team within 72 hours of delivery.

  • Submit clear photos of outer packaging, shipping labels, defective parts and full‑item views to service@lalone‑capital.com together with your order number.
  • After assessment, we may offer options including partial refund, replacement parts, full‑item replacement, or authorized return.
  • For issues confirmed as our fault, we will cover applicable return‑shipping expenses. Original delivery fees are non‑refundable except in cases of our fulfillment error.

4. How to Initiate a Return

Do not send goods back without receiving formal return authorization from our team. Unauthorized shipments may be refused and will not qualify for refunds.

  1. Send an email to service@lalone‑capital.com with subject line: Return Request‑[Your Order Number]. Include your order number, return reason, and photos showing item condition.
  2. Our customer service will review your submission and send return instructions and authorized return details within 2‑3 business days if approved.
  3. Securely repack furniture using original packaging and ensure all accessories are included.
  4. Ship back following our provided instructions and retain shipping tracking information for your records.

5. Return Shipping Costs

  • Our error (defective, damaged in transit, wrong‑item delivery): We bear valid return‑shipping costs upon our approval.
  • Customer‑initiated returns for change‑of‑mind, size mismatch or personal preference: The customer is fully responsible for all return‑shipping, handling and related logistics costs. Original delivery charges are non‑refundable.
  • You are responsible for ensuring furniture can fit through doorways, hallways and entry points prior to ordering. Failed delivery due to insufficient access does not qualify for free return.

6. Inspection and Refund Processing

Once we receive your returned furniture at our designated return location, our team will perform condition inspection. Inspection normally takes 3‑5 business days.

  • If your return passes inspection, refunds will be issued to your original payment method within 10‑15 business days.
  • Please note that banks and card issuers may require additional processing time for funds to reflect in your account, which is outside our control.
  • If returned goods arrive damaged, incomplete, or fail inspection due to customer‑caused harm, we reserve the right to reject your return or issue a partial refund based on product condition.

7. Order Cancellation Before Shipment

Orders can be cancelled free of charge before goods are dispatched. Please email us with your order number for cancellation request. Once items have shipped (within our 15‑30 business‑day shipping window), cancellation is no longer available and this Returns Policy will apply instead.

8. Policy Updates

LALONE CAPITAL INC reserves the right to modify this Returns Policy at any time. Updated terms will be published on this page with a revised effective date. Orders placed after updates go live are subject to the revised Returns Policy.

9. Contact Information

Should you have any questions about this Returns Policy, please get in touch:

Company Name: LALONE CAPITAL INC

Address: 9171 WILSHIRE BLVD STE500B22 BEVERLY HILLS, CA 90210

Email: service@lalone‑capital.com

Official Website: https://lalone‑capital.com/